All Microsoft software sold on pcmasters-shop.com is delivered digitally. After your payment is confirmed, you receive your product key, the official download link, and step-by-step installation and activation instructions by email. Free installation and activation support by email, phone, and live chat is included with every license.

30-Day Activation Guarantee

If your product key is invalid, does not match the product you ordered, or cannot be activated as described, contact us within 30 days of delivery. We will help fix the problem, send a replacement key, or refund you if we cannot resolve it. Approved refunds are normally initiated within five business days.

Exchanges and refunds

• Bought the wrong edition? You can exchange it within 30 days as long as the key has not been activated or used.
• Accidentally ordered twice? The unused duplicate can be refunded.
• A change of mind after delivery, or a key that has already been activated, is generally not refundable unless the law requires it.

Full details are in our Return, Refund and Activation Guarantee Policy and Digital Delivery Policy. Nothing here limits your rights under the consumer protection laws that apply to you.

PC Masters is an independent software retailer operated by PC-MASRER LLC and is not affiliated with Microsoft. Questions? Email support@pcmasters-shop.com, call +1 888-877-5208, or use the live chat.