Effective date: September 23, 2026

PC Masters (pcmasters-shop.com) is operated by PC-MASRER LLC, an independent online retailer of digital software licenses. Everything we sell is delivered electronically. We do not ship physical packages, discs, boxes, or printed materials.

1. What you receive

Depending on the product, your order may include:

• a software product key or digital license;
• a download link and installation files;
• step-by-step installation and activation instructions;
• product-specific notes; and
• free technical support with installation and activation.

The exact contents of your order are listed on the product page and in your order confirmation.

2. How we deliver

We deliver your order using one or more of the following:

• an email to the address entered at checkout;
• the order confirmation page;
• your customer account, if you have one; or
• another electronic method shown at checkout.

You do not need an account to buy; guest checkout is available.

3. When you receive your order

Most orders are delivered within minutes of a successful payment. Delivery can occasionally take longer because of payment authorization, fraud and security checks, incorrect or incomplete order details, email provider delays, service interruptions, availability checks, or manual order verification. If your order needs manual verification, our team completes the delivery and keeps you updated by email or live chat.

When we describe delivery as "instant", we mean that it is normally automated and fast, not that it is guaranteed within a specific number of seconds or minutes in every case.

4. Payment and order verification

Delivery starts only after your payment has been successfully authorized. Some orders are reviewed before delivery, and we may delay, decline, or cancel an order where there is reasonable evidence of unauthorized payment, fraud, inconsistent order details, abusive purchasing patterns, regional restrictions, product unavailability, or another security or compliance concern. If we cannot accept or complete a paid order, we will cancel it and refund you, or provide any other remedy required by law.

5. Your part

To make sure delivery goes smoothly, please:

• enter a valid email address you can access and double-check it before placing the order;
• check your spam, junk, and promotions folders;
• read the product description and system requirements before buying; and
• follow the download, installation, and activation instructions we send.

We are not responsible for delays caused only by an incorrect email address entered at checkout, but please contact us and we will verify your order and help with redelivery.

6. Haven't received your order?

If you paid but have not received your delivery email:

• check your spam, junk, and promotions folders;
• confirm the email address you used at checkout;
• check your order confirmation page or customer account; and
• contact us with your order number, the email used at checkout, the product purchased, and a short description of the issue.

You can reach us at support@pcmasters-shop.com, by phone at +1 888-877-5208, or via live chat on pcmasters-shop.com. Please do not send passwords, full payment card details, or other sensitive information.

7. Download and activation

Receiving a key or download link does not mean the software is already installed or activated. Depending on the product, you may need to download the correct edition, remove conflicting software, sign in to a publisher account, complete online or phone activation, restart your device, or follow other product-specific steps. Our team will help you through the process. PC Masters provides independent retailer support; this is not official Microsoft support.

8. Incorrect or non-working products

Eligible purchases are covered by our 30-Day Activation Guarantee. If the product you received is invalid, does not match your order, cannot be activated as described, or does not give you access to the software you bought, contact us within 30 days of delivery. We will help fix the problem, send corrected instructions, provide a replacement, or refund you if we cannot resolve it. Full details are in our Return, Refund and Activation Guarantee Policy.

9. Where we sell

PC Masters serves customers in the United States, Canada, and Australia. Some products have regional, language, account, activation, or publisher restrictions, so please check the product page before ordering. If a product cannot be supplied or activated in your region, we may cancel the order and refund you.

10. No shipping costs

Because everything is delivered electronically, there are no shipping fees, no tracking numbers, no signature requirements, and nothing is mailed to you. We do not need a delivery address unless it is required for payment, tax, invoicing, fraud prevention, or legal reasons.

11. Your consumer rights

Nothing in this policy excludes, limits, or changes any consumer right or remedy that cannot legally be excluded. Customers in Australia have rights under the Australian Consumer Law, customers in Canada under federal, provincial, and territorial law, and customers in the United States under federal and state law.

12. Contact

PC Masters (pcmasters-shop.com), operated by PC-MASRER LLC
16192 Coastal Highway, Lewes, Delaware 19958, United States
Email: support@pcmasters-shop.com
Phone: +1 888-877-5208
Live chat: available on pcmasters-shop.com